Frequently Asked Questions

1. How long will it take for my product to be made & shipped out?

All ready 2 ship items will be processed and shipped within 3-14 business days after purchase. The product will be labeled as "Ready 2 Ship" in the description, as well as be located in the Ready 2 Ship category. If it does not say ready 2 ship in the description, the piece is made to order :). All made to order Disco creations take approximately 12-16 weeks processing time.

You will receive a shipping notification with a tracking number once your order has been shipped. If you have any questions regarding an outstanding order, please feel free to contact us at customerservice@discolemonade.co

2. Can I pay extra for expedited shipping/processing time?

We offer expedited shipping options at checkout. As for expediting an order including made to order pieces, please email to see if the requested date is possible. We may or may not be able to make the window requested depending on the time frame, so please email us as soon as you place your order, so we can let you know!

3. Do you take custom orders?

At the time, Lem does not take custom orders.

4. How can I change my shipping address?

Please email customerservice@discolemonade.co if you need to change your shipping address after purchase. You cannot change your shipping address for a specific order in your Account settings. Please email us immediately if you need to change your shipping address after an order is placed.

5. Do you have any ready to ship items?

Yes, they are available in this collection: Ready to Ship.

6. Do you ship internationally?

Yes, we ship worldwide except for provinces in Canada.

7. Do you take returns or exchanges?

We have a no cancellation or return policy here at Disco, but please email us if you have any issues so we can see how we can assist you best.

8. How can I get an update on the status of my order?

Please email customerservice@discolemonade.co. Please no DMs. DMs can be tricky to keep track of and get lost very easily, so please email for updates!

9. Do you carry your products at other stores?

Please be aware the only place you can purchase Disco Lemonade is through this shop directly (Worldwide Shipping Except Canada). The only other collaboration sites selling authentic Disco Lemonade are Little Black Diamond & Disco x Lux. All other websites are scams, so please be careful when purchasing from other sites that may be "pretending" to sell Disco Lemonade products. This has been a really prominent issue, and we are not responsible for your order if the piece is not directly purchased through this website.