We ship UPS, USPS and DHL here at Disco Lemonade! We are based in California & we ship worldwide baby! For all Canadian orders please shop at our sister store www.fairyarmor.com :)
Shipping carrier selected at checkout does not negate processing time window for items labeled as MADE TO ORDER.
All orders shipped out through Disco Lemonade come with insurance. We want your pieces to arrive safely to their new fairy homes! :) Please let us know if you have any issues with your disco delivery so we can start a claim through our insurance provider Shipsurance if the package is lost, stolen or damaged.
For all international orders, you can select between UPS, USPS and DHL Express. Duties are not included within shipment cost & the customer is responsible for these costs upon package arrival.
All shipping providers give an estimate of the timeframe in which your package will arrive. These times are subject to change due to circumstances out of our control here at Disco! Once the package has left Disco HQ, it is best to contact the shipping provider you selected at checkout to locate or track your package.
If an error in delivery occurs and your package is shipped backed to Disco HQ, we will contact you & invoice you for a new shipping label. Please make your the address/phone number you input at checkout is accurate. If you need to change your shipping address after purchase, please email us as soon as possible at firstname.lastname@example.org
Once you receive your tracking number it may take 7-14 days to be dropped off at the post office. This is because we do drop offs in big batches. If you would like a signature requirement upon arrival, please email us at email@example.com & we can set something up for you!